Truck dispatching

What a dispatch service actually does

A dispatcher is not a broker. The distinction matters more than most carriers are told when they sign up. A broker sits between you and the shipper, holds the contract, and takes a cut of a rate you never see. A dispatcher works for you — as your agent, under your authority, with the rate confirmation made out between you and the broker or shipper directly.

That means you see the full rate. You are paid directly or through your factor. Nothing is taken off the top of the load before it reaches you, because we are not standing in the middle of it.

What we take off your hands is the part of the week that happens when the truck is parked: watching the boards, working the phone, negotiating rates, chasing rate confirmations, planning the next leg around your hours, and answering the check calls that arrive at the worst possible moment.

What is included

• Load sourcing — across the major load boards plus direct broker and shipper relationships we already hold, matched to your equipment, your lanes and your home time.
• Rate negotiation — every load worked against your rate floor, not simply accepted at the posted number. A posted rate is an opening offer.
• Booking and rate confirmations — carrier packets completed, rate confirmations read before they are signed, and the terms checked for anything that shifts risk onto you.
• Route and reset planning — the next load planned against your remaining hours, your 34-hour reset, and where you want to be at the weekend.
• Check calls — broker and shipper tracking requests handled by the desk so your phone stays quiet while you drive.
• Problem handling — detention, layover, TONU and lumper issues raised with the broker and documented while they are still fresh.

How it works

1. A call, not a form

Fifteen minutes on what you run, where you run it, what you are being paid now and where you want to be at the weekend. We need to know your equipment, your authority status, your insurance limits and your rate floor before we can usefully book anything.

2. Send the packet once

Authority letter, W-9, certificate of insurance and a signed dispatch agreement. We keep them on file and send them to every broker, so you are not re-sending the same four documents twenty times a month.

3. We take the board

The desk starts sourcing. You get the load details, you approve, we book. Nothing moves without your say-so — it is your authority and your truck.

4. Paperwork closes itself

Rate confirmation, BOL and POD are chased and filed against the load. If you are also on the billing service, the invoice goes out the day you deliver.

Who this is for

Owner-operators running one truck who are losing evenings to the load board. Small fleets of two to ten trucks where the owner is still dispatching between driving. Carriers who have just activated their authority and hold no broker relationships yet.

It is not for carriers without their own operating authority. For dispatch you run under your own MC and DOT numbers and your own insurance. If you do not have authority yet, that is a different service — we set it up first.

How it is charged

Two structures, both plain. A percentage of linehaul, where you pay only when the truck is loaded and nothing on an empty week — this suits owner-operators and anyone running variable weeks. Or a flat weekly per truck, which suits fleets running consistently and makes the cost predictable.

There is no charge for a week the truck does not move on the percentage plan. Ask the desk which fits what you run, and we will tell you honestly if the other one is cheaper for you.